FAQs

DELIVERY

We Offer FREE SHIPPING Worldwide!

When will my order be sent? 
Once payment has been received, and provided no additional security checks are required, your order will be dispatched within 1- 5 business days, normally in 2-3 business days. We will email you once we have dispatched your order to confirm it is on the way. Also, the tracking number will be provided once items are dispatched.
How long will delivery take?
For all customers, delivery will normally take to 7- 15 business days depending on your country (a business day is any day other than a weekend or public holiday). The item(s) will be delivered to the address provided during the placement of the order. Please don’t hesitate to contact us at info@favemine.com if orders are not received after 30 days.

COUNTRY SHIPPING METHOD TRACKING SHIPPING ETA
US USPS Yes 6-8 Business Days
Australia AU POST Yes 5 -8 Business Days
France   Yes 5-8 Business Days
Japan Sagawa-exp Yes 4-5 Business Days
Canada Canada Post Yes 5-9+3 (Rural areas) Business Days
NZ NZ Post Yes 5-8 Business Days
Germany DHL Yes 8-12 Business Days
UK Roral Mail Yes 5-7 Business Days
Singapore NijaVan Yes 5-7 Business Days
Europe PostNL yes 10-20 Business Days
---Please note it will take 1-5 business days to process your order ---

Can I get my order delivered to a PO Box address?
Yes and No.  you can have your order delivered to a PO Box address if you are in Australia and NZ.
Can I track the status of my order?
Yes, you can. Along with your order confirmation, once your order has been shipped, a tracking number will be sent over to you so you can track your order.

ORDER QUERIES

Where is my order?

Your order should arrive within the time frame, which you can double check in your order confirmation email. You will also receive a tracking link in this email so check this out for any delivery updates.

If the delivery time frame has passed and you’ve still not received your items, please get in touch with our Customer Service team with your order details. Please make sure to send us your order number so we can investigate your order status for you.
 
Can I cancel my order?
Once you have placed an order with us our Warehouse team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged and your order is dispatched, we are unable to cancel your order.
If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us using our returns service within the Australia and US, for a full refund within 30 days of receipt. 


What should I do if my order is missing?
Please contact our Customer Service team within 21 days of the date on which you ordered the products. After this time has elapsed, Favemine reserves the right to decide whether to send our replacement item(s) for you.

What can I do if my order is going to the wrong address?
Please take extra care when entering your shipping instructions at checkout, once an order has been placed, we only have a short space of time in which to amend an address and sadly, if your parcel has already been dispatched, we are unable to change your shipping address for you. 
If you find that you have entered the incorrect address, please contact our Customer Service team with your order details and your correct address information. We will try to help you as much as we can! 
What do I do if I've received the wrong item?
We are sorry that you have received the wrong item in your order! Please return the item if you are Australian and US customer. If you want to replace the item, please contact our Customer Service team, where a member of our customer service team will help you further.
If you are an International customer, please contact our Customer Service team, where we will be able to advise you further on the next steps.
 
There's an item missing from my order, what should I do?
If you receive your order and an item is missing, please check your emails or junk emails to see if you’ve received an out of stock notice from us.
If you haven’t received this, please contact our Customer Service team with your order details so we can resolve this for you. 
Payment
 
What payment methods do you accept?
We accept payment from debit or credit cards - American Express, VISA, Mastercard, as well as payments made by PayPal, Shop Pay, Apple Pay and Google Pay.
Experiencing problems paying?
Oh no! Please try an alternative payment method or contact our Customer Service team and one of our representatives will help you as soon as they can!
What currencies can I use?
Listed currencies you can use are: Great British Pound, Euro, United States Dollar, Australian Dollar, Canadian Dollar, Singapore Dollar, New Zealand Dollar & Japanese Yen. 
Do you sell gift cards?
Yes we do! Please note. If you buy one of our e-gift cards, this is only valid to use online and will be sent to you electronically via email.

RETURNS & REFUNDS 

How do I return an item?

Online returns
Please contact our Customer Service Team to inform your return. Once your return has been received, we’ll send an email to notify you know that we’ve got your return, confirming the approval or rejection of your refund.  If your refund has been approved, this will then be processed, and the credit will automatically be applied to your original payment method within 5 working days.
FaveMine will reimburse customer $15 as the return shipping fee via store credit under the following circumstances.
  • Customer received the wrong item.
  • The item is damaged or defective. (For broken or defective items, customers must contact Faveminewithin 48 hours of receiving their order. we will work with you to arrange a replacement and/or refund as quickly as possible)

If you have requested an exchange, please allow 7-10 days for this to be processed and your exchanged item(s) to be sent out to you. Exchanges are subject to stock availability, if we are unable to exchange your item, you will be issued with a refund instead.

Can I exchange an item?
Yes, you can. Simply complete on the returns note found in your parcel and request which item(s) you would like to exchange for. If you’ve requested an exchange, we’ll send this out on our upgraded delivery service completely free of charge!
In the event of your requested item(s) being out of stock, we will be unable to process an exchange and you will be notified and refunded.
 
Do I Need to Pay Import Duties and Taxes?
Import duties and taxes are not included in the item price or the delivery cost. These charges are the Buyer's responsibility. Please check with your country's customs office to determine what additional costs apply, if any, prior to making your purchase.